Our roles go beyond check-in and check-out. At JW Marriott, we focus on creating memorable experiences that leave a lasting impression. As a Guest Experience Expert, you will take the lead in assisting guests throughout their stay, ensuring every interaction feels effortless and personal. From handling daily operations and guest requests to preparing reports or sharing insights about the local area, you will be empowered to move freely, solve problems, and make every moment part of the guest journey.

What Success Looks Like

No matter your role, a few essentials define success:

Maintaining a safe workplace and following company policies.
Protecting company assets and ensuring confidentiality.
Delivering services with professionalism through appearance, communication, and behavior.
Meeting quality standards and taking pride in your role.

This position is hands-on and active. You’ll be standing, walking, or moving for extended periods, and you may need to lift, carry, push, or pull items up to 10 pounds without assistance. Flexibility, adaptability, and a commitment to excellence are key in making each guest’s stay seamless.

Preferred Qualifications

Education: High school diploma or equivalent (G.E.D.).
Work Experience: No prior experience required.
Supervisory Experience: Not required.
Licenses/Certifications: None needed.

Why Join JW Marriott?

At Marriott International, we believe in equal opportunity for all. We welcome diverse backgrounds and are committed to fostering an inclusive environment where every associate feels valued. We do not discriminate on the basis of disability, veteran status, or any other protected category.

Marriott Hotels redefine hospitality by blending innovation with comfort, upholding the promise of “Wonderful Hospitality. Always.” With a global presence, Marriott offers countless opportunities for growth and purpose, while encouraging every team member to bring their best self to work.

JW Marriott, part of Marriott International’s luxury collection, offers more than 100 distinctive hotels and resorts worldwide. We put our associates first, knowing that happy teams create happy guests. Here, you’ll find a culture of respect, growth opportunities, training, recognition, and genuine camaraderie. We call it The JW Treatment™—a commitment to your well-being, passion, and career.